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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Guernage is a visionary CEO, director, actress, screenwriter, and creative entrepreneur with a legacy rooted in storytelling, empowerment, and community impact. From 2005 to 2013, she served as CEO and Director of the Haitian film company TIGER PRODUCTION, producing films in both Haiti and the United States. Her work includes Liaison Impossible, Le Kidnappé, Le Serment, Malédiction, Sacrifice 1 & 2, M Pa Gen Le Choix, Aide-Moi, Set-Up 1 & 2, and Tizo 1 & 2. Beyond film, she is also a songwriter and singer, using music as another medium for expression and healing.

In 2011, Guernage expanded her entrepreneurial path by founding Maxime Tax and Plus Corp in Florida, a multi-service business she led successfully until 2021. In 2022, she launched NageeShop LLC, later operating under Nagee Enterprises, with a bold mission: to help young visionaries develop the right mindset, achieve financial security, and build independent, sustainable futures.

Through education, training, and access to free schooling opportunities, Guernage empowers individuals—especially single mothers raising children on their own—to create their own businesses, generate income, and move beyond paycheck-to-paycheck living. Her work focuses on reducing financial stress, preventing burnout and depression, and helping families reclaim time, stability, and joy. At the heart of her mission is a simple but powerful belief: everyone deserves the chance to live well, care for their family, and finally step into the life they have always dreamed of.

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